Reputation
DealerOnBowie, MDAUTHORITY
59 • Priority B
Live reputation analysis
Reviews, sentiment and response activity reviewed
BIGGEST REPUTATION RISK
Customers like the sales experience, but service communication is weakening overall trust.
Nissan of Bowie continues to receive positive feedback about friendly sales staff and an easy purchase experience. However, recurring complaints about service updates, wait times and follow-up are creating a growing reputation risk.
Reputation Intelligence
Rating Trend
↑ 0.2 (30d)
Review Velocity
31 new reviews
Response Rate
74%
Avg Response Time
18 hours
Sentiment Breakdown
Sales Sentiment
18 reviews • Strong sales performance
Service Sentiment
13 reviews • Communication issues flagged
Most Praised
Sales Staff
Mentioned 8 times
Marcus
5★ • "Friendly and knowledgeable"
Recurring Complaints
Service Communication
High5 mentions
Wait Times
Medium3 mentions
Pricing Transparency
Medium2 mentions
Recent Negative Alerts
"Service team didn't update me for 3 days"
2 days ago
"Long wait time at service desk"
5 days ago
Recent Reviews
"Marcus made the whole process so easy. Great selection too!"
"Service advisor disappeared for hours. No communication about my vehicle."
"Good deals and friendly staff. Process was smooth."
"Long wait but staff was friendly. Still expensive for an oil change."
Immediate Actions
REPUTATION PRIORITIESRespond to eight unanswered reviews
Priority: address the 2★ service complaint within 24 hours
Address service communication complaints
5 mentions of poor updates and wait times in past 30 days
Investigate recent wait-time sentiment spike
Service department response time needs review
Recognize and incentivize Marcus
Employee mentioned positively in 8 reviews this month
Improve response time for negative reviews
Currently averaging 18 hours; target is 4 hours
Reputation Action Strategy
Focus on service communication improvements to address the reputation risk. Protect the strong sales reputation by recognizing top performers like Marcus.